Verantwoording

Trust and Compliance Documentation

Find Trust and Compliance information for each Salesforce service.

What's included in the Trust & Compliance documentation?

The Security, Privacy, and Architecture (“SPARC”), which describes:

The architecture of the services,
The security and privacy related audits and certifications received for the services, and
The administrative, technical and physical controls applicable to these services

The Notices and License Information (“NLI”) which describes the features, restrictions and notices associated with any:

Information sourced from third parties or public sources and provided to customers via these services
Functionality that allows customers to interact with social media, other websites, and/or non-Salesforce applications, including licensor terms, and
Desktop and mobile device software applications provided in connection with these services

The Infrastructure & Sub-processors (“I&S”) which:

Describes the infrastructure environment for the services,
Lists the sub-processors and certain other entities material to Salesforce's provision of these services, and
Lists the countries where customer data is stored and processed for these services

The Product Terms Directory (“PTD”) which:

Sets forth certain terms associated with Services purchased on Order Forms, and
Organizes terms by the name of the particular Service as it appears on the Order Form.

Updates to the Trust & Compliance Documentation

Updates to the SPARC, NLI, and I&S Documentation are reflected in the Change Log.

For notifications of new sub-processors click here to subscribe.

Updates to the PTD are reflected in the previous versions of PTD accessible directly from the PTD.

For any additional notices required by licensors related to distributed components of the services see the Open Source Notices website.

How to Find Your Trust & Compliance Documentation

To find the SPARC or NLI Documentation applicable to your Services, locate your Service and Infrastructure to find the SPARC and NLI for that Service. Some Services can run on Hyperforce, or alternative infrastructure. To confirm which Infrastructure your organization is running on, see Where is my Salesforce instance located? and View instance information for your Salesforce Organization.

Some Services run on multiple infrastructures and are subject to more than one set of SPARC or NLI documentation. The Scope or Covered Services section of each SPARC or NLI document sets forth those Services or features that are covered by additional documentation.

All Services share a common I&S document to make it easier to find all of the entities that host or process data for our Services.

To find the PTD Documentation applicable to your Service, locate your Service in the PTD.